Challenges:
- Purchased an instrument from Micromeritics because of:
- The range of products and services
Use Case:
- Also evaluated the following vendors:
- Quantachrome Instruments
- Has had a good personal experience with Micromeritics
Results:
- Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
- Scientific and technical support: highly differentiated
- Ease of communication: very differentiated
- Responsiveness to inquiries: very differentiated
- Delivery, install, and service: differentiated
- Product performance: highly differentiated
- Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
- Micromeritics instrument met 79-99% of their expectations for analytical results.
- Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
- Improve scientific results: helped
- The timely process of samples: greatly helped
- Gather data that resulted in useful info: greatly helped
- The interpretation of results: helped
- Reliable up-time performance: greatly helped
- 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.
Testimonials:
“I have faith with the results derived from Micromeritics.
I can tell that it is more professional than the other companies.”
Source:
Postdoctoral Fellow, Small Business Health Care Company
Published: March 2, 2015 TVID: 81D-7D8-FAD
