Challenges:
- Purchased an instrument from Micromeritics because of:
- Product quality and reliability
- Innovation and product performance
Use Case:
- Also evaluated the following vendors:
- Beckman
- Has had a good personal experience with Micromeritics.
Results:
- Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
- Scientific and technical support: very differentiated
- Ease of communication: highly differentiated
- Responsiveness to inquiries: highly differentiated
- Delivery, install, and service: highly differentiated
- Product performance: highly differentiated
- Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
- Micromeritics instrument met 100% of their expectations for analytical results.
- Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
- Improve scientific results: greatly helped
- The timely process of samples: greatly helped
- Gather data that resulted in useful info: greatly helped
- The interpretation of results: greatly helped
- Reliable up-time performance: greatly helped
- 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.
Source:
PRASAD GALHENA, Lab Technician, Carbon Activated Corp
Published: April 14, 2015
