Challenges:
- Purchased an instrument from Micromeritics because of:
- The range of products and services
- Satisfaction with their on-going Micromeritics’ relationship
- Product quality and reliability
- Innovation and product performance
- Excellent equipment and staff
Use Case:
- Also evaluated the following vendors:
- Quantachrome Instruments
- Malvern
- Thermo Scientific
- Beckman
- BEL-Microtrac/BEL Japan
- Has had an outstanding personal experience with Micromeritics.
Results:
- Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
- Scientific and technical support: highly differentiated
- Ease of communication: highly differentiated
- Responsiveness to inquiries: highly differentiated
- Delivery, install, and service: highly differentiated
- Product performance: highly differentiated
- Is extremely satisfied with the performance of their
Micromeritics instrument in meeting their needs. - Micromeritics instrument met 100% of their expectations
for analytical results. - Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on
their businesses return:- Improve scientific results: greatly helped
- The timely process of samples: greatly helped
- Gather data that resulted in useful info: greatly helped
- Reliable up-time performance: greatly helped
- 100% confident that Micromeritics will continue to meet their
future needs in particle characterization.
Testimonials:
“In the words of Carly Simon “Nobody does it better!”
Source:
Dr. L.F. JONES, Principal, MCA Services, UK
Published: Apr 14, 2015
