Challenges:
- Purchased an instrument from Micromeritics because of:
- The range of products and services
- Satisfaction with their on-going Micromeritics’ relationship
- A colleague referral or recommendation
- Product quality and reliability
- Innovation and product performance
Use Case:
- Also evaluated the following vendors:
- Quantachrome Instruments
- Thermo Scientific
- Beckman
- Has had an outstanding personal experience with Micromeritics
Results:
- Rates the following Micromeritics capabilities as compared
to other companies they considered prior to purchase:- Scientific and technical support: somewhat differentiated
- Ease of communication: highly differentiated
- Responsiveness to inquiries: highly differentiated
- Delivery, install, and service: differentiated
- Product performance: highly differentiated
- Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
- Micromeritics instrument met 79-99% of their expectations
for analytical results. - Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
- Improve scientific results: greatly helped
- The timely process of samples: helped
- Gather data that resulted in useful info: greatly helped
- The interpretation of results: helped
- Reliable up-time performance: helped
- 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.
Testimonials:
“I’ve been able to obtain unique instrumentation capable of measuring useful data for my research group. Micromeritics has been fantastic at supporting my unique research directions and helping with technical issues.”
Source:
PAUL FORSTER, Principal Investigator (PI), University of Nevada,
Las Vegas
Published: Apr 14, 2015
